WARRANTY, MAINTENANCE & RETURNS
Warranty
Each HWJ piece is accompanied by a 12month manufacturing warranty. Following this period, repairs will be individually assessed.
Maintenance
Maintenance is encouraged and our team will gladly assist you with any jewellery maintenance, please email concierge@hannahward.com.au.
Returns
As many of our pieces are made to order or produced in limited quantities we do not generally accept returns for change of mind. Our highest priority however, is that you love your jewellery. If you have any questions about a piece, would like additional photographs,, or are purchasing a gift, we encourage you to contact us before placing your order. We are always happy to provide further information or arrange a phone or virtual consultation to help you make the right choice. If you experience an issue with your purchase upon receiving it, please contact us with 7 days of delivery. We are committed to providing thoughtful personal service and will always do our best to assist.
