JEWELLERY CARE
Jewellery care and maintenance is of the utmost importance. We stand behind the quality of our pieces and offer a 12 month manufacturer's warranty covering defects in materials and workmanship.
If your piece requires repair during the warranty period, please write to us to obtain a return authorisation. Send the piece to our atelier with proof of purchase and a description of the issue. We will assess the piece and complete repairs within ten to fifteen working days. Warranty repairs are undertaken at no cost, including return shipping.
For pieces outside the warranty period, we offer repair services at considered rates. A written quote will be provided before any work commences. Pieces damaged due to misuse, accident or unauthorised modification are not covered under warranty, but may still be eligible for repair.
Many gemstones are sensitive to harsh cleaning methods and chemicals. We do not recommend at home ultrasonic cleaners, abrasive polishing products, or strong cleaning agents on gemstone set jewellery. Should a piece require professional cleaning, polishing, resizing, or repair, we would be pleased to assist. We encourage clients to return their jewellery periodically, so we can inspect and maintain it.
